Privacy policy

This policy describes how Vivory handles your personal data, in line with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data controller

Yann Gbaguidi (TrackInTouch, sole trader, SIREN 840 488 803), Cenon (33150), France — contact@vivory.fr

Data we collect

• Organiser account: name, email address, sign-in details.
• Event content: messages, photos, videos and voice notes shared by participants.
• Purchase history: for each purchase, the plan or option, the event concerned, the amount, the date, the channel (Stripe, App Store or Google Play) and the transaction identifier assigned by the platform. Vivory neither sees nor stores any card details.
• Wish list and group gift: the contributions recorded by guests (name, amount or gift chosen). No payment goes through Vivory.
• iPhone app notifications: only if you accept them, the notification identifier that Apple assigns to your device (token), linked to your account. It is used solely to send to the iPhone screen the same notices as our emails (memory shared, reply received, wish reserved, reminders), delivered through Apple's notification service. They can be turned off at any time in Settings › Notifications › Vivory; the token is erased with the account.
• Technical data: this site uses no advertising or tracking cookies. One display preference (light or dark theme) is stored locally in your browser.

Purposes and legal bases

• Providing the service (creating an event, collecting memories, editing the film) — performance of the contract.
• Handling purchases (unlocking the plan paid for, restoring a purchase, processing refunds) — performance of the contract; keeping sales records — legal obligation.
• Security, prevention of fraud and double payments — legitimate interest.
• Service-related communication (emails and, if you have accepted them, iPhone app notifications) — performance of the contract.

Payments

On the website and the web app, payments are processed by Stripe Payments Europe, Ltd. (Ireland), our payment provider. In the iPhone app they are processed by Apple (App Store) and, in the Android app, by Google (Google Play), under their own responsibility and privacy policies. Vivory only receives the proof of purchase (product bought, transaction identifier), which it checks with the platform to unlock the plan. Card details are entered directly with Stripe, Apple or Google: Vivory never sees them.

Hosting and retention

Event content is hosted within the European Union. It is kept for 90 days after the event is closed, whichever plan was chosen, then deleted automatically; the organiser is warned by email before the deadline and can download the film and album at any time. It is also deleted at the organiser's request. Purchase history is kept for as long as the account exists; sales records (amount, date, product) are then kept for as long as our accounting obligations require (normally 10 years). Deleting the account erases the account, its events and their content, with that single exception: sales records, kept without the content of the events.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise them: contact@vivory.fr. You may also lodge a complaint with the French data protection authority, the CNIL (cnil.fr).

Minors

Content showing people under 18 may only be shared with the consent of their legal guardians. The event organiser is responsible for obtaining it.