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Legal information

Terms of sale

Last updated: 1 November 2026

This English version is provided for your convenience. Only the French version is legally binding.

Effective date. These terms apply to purchases made from Sunday 1 November 2026, the date purchases open. Until 31 October 2026 inclusive, every feature is free and no payment is requested.

1. Seller

Yann GBAGUIDI, sole trader (entrepreneur individuel) — 126 Cours Gambetta, 33150 Cenon, France — SIREN 840 488 803 (Bordeaux Trade Register) — VAT FR 18 840 488 803 — contact@vivory.fr. Full details on the legal notice page.

2. What we sell

Vivory is a digital service. Creating an event, inviting your loved ones and collecting memories is free. Paid options, charged once per event — no subscription, no renewal — unlock further features on the event concerned.

Prices are in euros. VAT not applicable, Article 293 B of the French General Tax Code. In the iPhone and Android apps, the price shown is the App Store or Google Play price, taxes included: Apple and Google collect and pay the taxes on those sales themselves. Outside the euro area, it is shown in your account's currency and may differ slightly according to the store's price grid. The applicable price is the one shown on screen at the time of payment.

Events created before 1 November 2026. Every event created during the free period keeps, free of charge, the plan matching what it already uses — features and card design included. Nothing is taken away from it and no payment is requested for it; only a plan above that one is charged.

3. Launch offer

From Sunday 1 November to Monday 30 November 2026 inclusive (Paris time), the Essential and Premium plans are offered at half price: €7.49 instead of €14.99 for Essential, €14.99 instead of €29.99 for Premium. The offer applies automatically, with no code to enter, to purchases made during that period on the website, in the web app and in the iPhone and Android apps — where the reduced price is the one shown by the App Store or Google Play. It applies neither to the Film + album option (€4.99) nor to the upgrade from Essential to Premium (€15). It cannot be combined with any other discount and does not apply retroactively to earlier purchases. The reduced price is the one displayed before payment is confirmed. From Wednesday 9 December 2026, standard prices apply.

4. Order and payment

A purchase relates to an event you have created. The payment method depends on where you buy, and determines who collects the payment:

In the apps, Vivory never asks for your card details: everything goes through Apple or Google. A plan paid for on any of these channels is attached to the event and applies wherever you are signed in with the same Vivory account. The order is final once payment is confirmed. A receipt is issued by whoever collected the payment (Stripe, Apple or Google), and your payment history remains available in the app (Menu → Billing).

5. Delivery

Purchased features are unlocked immediately after payment is confirmed, on the event concerned. A purchase awaiting confirmation by Apple or Google (parental approval, a payment method to be verified…) is unlocked as soon as they confirm it; until then, the event keeps its previous plan. In the iPhone and Android apps, “Restore purchases” (Menu → Billing) recovers a paid purchase that has not yet been applied. Should a technical issue prevent unlocking, write to us: we will restore access or refund you.

6. Right of withdrawal

Under Article L221-18 of the French Consumer Code, you normally have 14 days to withdraw from a distance purchase, without giving a reason.

Exception that applies here. Our options are digital content supplied immediately. By confirming payment, you expressly request immediate access and acknowledge losing your right of withdrawal once the feature is unlocked (Article L221-28, 13° of the French Consumer Code). This is repeated on the payment screen of the website and the web app, just below the payment button, before you confirm; in the iPhone and Android apps, Apple's or Google's terms apply. Until payment is confirmed, no amount is charged and the purchase can be abandoned at any time.

For a purchase made on the App Store or Google Play, Apple's or Google's own withdrawal and refund terms also apply, and the request must be sent to them directly.

7. Refunds

Outside the case above, a refund is granted where the purchased service could not be delivered: unlocking impossible, a persistent technical fault on our side, or a double payment. Write to contact@vivory.fr from your account address: we reply within 7 days and, where agreed, the refund is made to the original payment method within 14 days. For purchases made on the App Store or Google Play, the refund is decided and made by Apple or Google; we will help you put the request together if needed. A purchase that is refunded — by us, by Apple or by Google — or disputed with the bank ends the corresponding plan: the event returns to its previous plan.

8. Wish list and gift pool

The wish list is a shared register, not a payment service: each guest states what they will give and buys it themselves. The gift pool also lets guests contribute by bank card. In that case the payment is processed by Stripe, a licensed payment institution, under Stripe Connect: the organiser holds a Stripe account opened in their name, to which each contribution is transferred, less Stripe's processing fees. Vivory takes no commission on contributions and holds no funds: the money belongs to the organiser, who receives it in their bank account once they have given Stripe the information it requires (bank details and, where applicable, an identity document). Contributions are neither a purchase from Vivory nor a debt owed by Vivory; any refund request is addressed to the organiser, Vivory forwarding it to Stripe where necessary. The organiser undertakes to use the gift pool only for a gift between loved ones, excluding any sale of goods or services.

9. How long content is kept

An event's content (memories, album, film) stays available online for 90 days after the event is closed, whichever plan was purchased, then is deleted automatically. You are warned by email before the deadline, more than once. We recommend downloading the film and album as soon as you close the event — the downloaded file is yours, with no time limit.

10. Warranties and liability

The service benefits from the legal guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code). We do everything we can to keep the service available and content safe, without being able to guarantee uninterrupted availability. Our liability shall not exceed the amount actually paid for the event concerned.

11. Complaints and mediation

For any complaint, please write first to contact@vivory.fr. Failing a satisfactory solution within 30 days, you may refer the matter free of charge to our consumer mediator: CMAP — the Paris Mediation and Arbitration Centre, 39 avenue Franklin D. Roosevelt, 75008 Paris — cmap.fr/la-mediation-de-la-consommation. Referral is free for consumers and is only possible after a written complaint has been made to us.

12. Governing law

These terms are governed by French law. They do not affect the rights that the law of your country of residence guarantees you as a consumer.